FAQ | Memphis Managed IT Services | Netcosa

Managed IT services means we handle all your technology needs for a fixed monthly fee. Instead of calling someone when things break (and paying by the hour), we proactively monitor your systems 24/7, prevent problems before they happen, and provide unlimited support when you need help. You get predictable IT costs and a team that actually wants to keep your systems running smoothly.

We answer the phone. That sounds simple, but it’s the number one reason clients come to us — their previous IT company stopped responding. Our average response time for critical issues is under 15 minutes. Beyond responsiveness, we specialize in industries with compliance requirements — HIPAA, SOC 2, OSHA — and we know your specific software. You get a local team that shows up, not a call center that puts you on hold.

HIPAA requires healthcare organizations to implement administrative, physical, and technical safeguards to protect patient information (ePHI). This includes security risk assessments, written policies and procedures, staff training, access controls, encryption, audit logging, and business associate agreements with vendors. The Office for Civil Rights (OCR) can impose penalties up to $1.5 million per violation category. We handle the technical requirements and documentation so you can focus on patient care.

For managed services clients, we provide 24/7 monitoring and support. Critical issues get immediate attention. Standard requests are typically addressed within 2-4 hours during business hours. We also offer on-site support throughout the Memphis metro area when remote troubleshooting isn’t sufficient.

Our per-user monthly pricing includes 24/7 system monitoring, help desk support, patch management, security tools, and proactive maintenance. Pricing varies by tier and industry—regulated industries typically need additional compliance features. See our IT support pricing breakdown, or we’ll provide a custom quote based on your specific needs after a free IT assessment.

We typically work with month-to-month agreements after an initial 90-day period. We believe you should stay with us because we’re delivering value, not because you’re locked into a contract. That said, some services like backup appliances may require minimum terms due to hardware investments.

Absolutely. We’ve completed 18+ Microsoft 365 migrations for compliance-driven businesses. We handle email migration, SharePoint deployment, Teams configuration, and security setup. Our proven process ensures zero data loss and minimal disruption to your daily operations.

Many of our clients have internal IT staff. We can work alongside your team, handling 24/7 monitoring, security, and overflow support while your IT person focuses on strategic projects and user support. This co-managed approach gives you the best of both worlds—local knowledge plus enterprise-grade tools and expertise.

Contact us for a free IT assessment. We’ll review your current technology, identify risks and opportunities, and provide recommendations—with no obligation. If we’re a good fit, we’ll create a transition plan that minimizes disruption to your business.