Manufacturing IT Support Memphis

IT That Keeps Production Running

Your manufacturing operation depends on technology at every stage - from ERP planning to production floor controls to shipping logistics. When your ERP slows to a crawl, when a ransomware attack threatens to halt production, when legacy equipment can’t be patched but still needs protection - you need IT support that understands manufacturing.

Netcosa supports manufacturers and industrial operations across the Memphis metro area, including Germantown, Collierville, and Bartlett.

We know the systems your facility runs, the OT security challenges you face, and the uptime your production demands.

Manufacturers We Support

Discrete Manufacturing

Assembly operations, fabrication shops, and component manufacturers. We integrate with Epicor, SAP Business One, and other ERP systems that drive your production planning and inventory management.

Process Manufacturing

Food and beverage production, chemical processing, and pharmaceutical manufacturing. We understand the additional compliance requirements and environmental monitoring systems these facilities require.

Distribution & Fulfillment

Manufacturing operations with integrated distribution. We support the full technology stack from production floor to shipping dock, including WMS integration and barcode/RFID systems. For dedicated warehouse and distribution IT, see our logistics industry support.

Why Manufacturers Choose Netcosa

ERP & Production Software

Your ERP system is the backbone of your operation. Slowdowns cascade through every department:

• Epicor & SAP Business One - Database optimization, user performance tuning, and update coordination during planned downtime windows
• NetSuite - Cloud ERP management, integration monitoring, and custom report support
• MES Integration - Manufacturing Execution System connectivity with shop floor devices
• Legacy system support - Maintaining older production systems that can’t be replaced but must stay running

OT Security (Operational Technology)

Manufacturing faces unique security challenges because production systems and IT systems are increasingly connected:

• IT/OT convergence - Network segmentation between corporate IT and production floor systems
• Legacy equipment protection - Compensating controls for unpatched PLCs, HMIs, and industrial controllers
• Air-gapped networks - Isolated networks for critical production equipment where needed
• USB and removable media policies - Preventing malware introduction on the production floor

Most of the facilities we assess still have office computers, CNC machines, and legacy PLCs sharing the same flat network - meaning a single compromised laptop can reach equipment that’s been running the same unpatched operating system for years. When a customer’s cybersecurity questionnaire lands on your desk, documented network segmentation is what separates a quick “yes” from a lost contract.

24/7 Production Monitoring

Manufacturing operations run around the clock. Your IT support should too:

• Continuous monitoring of production-critical systems
• After-hours support matching your shift schedule
• Less than 15 minutes average response for urgent issues
• Planned maintenance windows aligned with production downtime

Compliance & Audit Readiness

• NIST 800-171 - Compliance framework for manufacturers handling controlled information
• CMMC - Cybersecurity Maturity Model Certification support for manufacturers in the defense supply chain
• Customer security audits - Documentation and evidence preparation for customer-required audits
• Cyber liability insurance - Meeting insurer requirements with documented security controls
• SOC 2 readiness - For manufacturers serving enterprise customers with audit requirements
• Industry association guidance - We track compliance best practices from the National Association of Manufacturers and Tennessee Manufacturers Association

Manufacturing IT Services

Managed IT Services

• 24/7 system monitoring and alerting
• Remote and on-site help desk support
• Patch management with production-aware scheduling
• Vendor coordination with ERP providers and equipment manufacturers
• On-site support throughout the Memphis metro area

Server & Infrastructure

• ERP hosting and database optimization
• Automated encrypted backups with tested recovery
• Server lifecycle management and replacement planning
• UPS and power protection for critical systems
• Environmental monitoring for server rooms

Network & Connectivity

• Production floor Wi-Fi for tablets, scanners, and mobile devices
• Network segmentation between IT and OT environments
• Multi-site VPN for facilities with multiple locations
• Redundant internet connections for business continuity

Security

• Endpoint protection across IT and OT environments
• Email security and phishing prevention (ransomware is #1 threat to manufacturing)
• Security awareness training for all staff including production workers
• Incident response planning and tabletop exercises
• Data encryption in transit and at rest

If a customer security questionnaire is on your desk right now, or you’re not sure your OT network is actually segmented from IT, see what a manufacturing IT assessment covers.

Memphis Manufacturing IT Service Area

We provide on-site and remote IT support for manufacturers throughout the Memphis metro area:

• Memphis, TN
• Germantown, TN
• Collierville, TN
• Bartlett, TN
• Southaven, MS
• Olive Branch, MS
• West Memphis, AR

Schedule a Free Manufacturing IT Assessment

Whether it’s Epicor slowing to a crawl during month-end or a production floor network you’re not sure is actually segmented from the office, get a no-obligation technology review for your manufacturing facility. We’ll evaluate your current IT and OT systems, identify security gaps, and show you exactly how Netcosa can help keep production running.

Schedule Your Free Manufacturing IT Assessment