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IT Support Pricing Memphis | Netcosa

Transparent IT support pricing Memphis businesses can count on. Netcosa managed IT starts at $150/user/month with no hidden fees or surprise invoices.

What’s Included in Our Managed IT Pricing

IT support pricing Memphis businesses can trust starts with one principle: no surprise invoices. Our managed IT services use a flat per-user monthly rate — you know your cost on day one and every month after.

Most Memphis businesses pay $150 per user per month for full managed IT coverage, which includes 24/7 monitoring, endpoint protection, patch management, cloud backup, Microsoft 365, and unlimited help desk support. That flat rate compares favorably to break-fix IT, where a single server failure can cost thousands in emergency labor — on top of lost productivity. Our IT Support Costs in Memphis: What to Expect in 2026 guide breaks down exactly how those numbers compare.

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HIPAA Compliance and Healthcare IT Pricing Add-Ons

Healthcare practices and logistics operations often ask whether compliance services are included. HIPAA compliance — risk assessments, policy documentation, and staff training — is available as a transparent add-on, not buried in the base rate. Practices weighing that cost against the alternative can review the HHS Office for Civil Rights compliance and enforcement guidance directly. For warehouses and distribution centers, our managed IT for logistics operations covers scanner fleets, WMS support, and 24/7 coverage across all shifts.

Response-Time SLA and How Our MSP Pricing Compares

Our average response time for critical issues is under 15 minutes, backed by an SLA. If we miss that target, you get a free month of service. Local MSPs and national franchises rarely put that in writing — we do.

< 15 min

average response time for critical issues — backed by a free-month SLA guarantee if we miss it

For an independent look at how managed IT pricing compares to break-fix and in-house IT costs, the CompTIA IT Industry Outlook 2026 report provides useful industry context on MSP pricing models across the U.S.

Managed IT

$ 150 /user/month

Everything your business needs to stay secure and productive

  • Proactive 24/7 Monitoring & Alerting
  • Endpoint Protection (Antivirus & Anti-Malware)
  • Automated Patch Management
  • Cloud Backup & Disaster Recovery
  • Microsoft 365 Email & Productivity
  • Unlimited Help Desk Support
  • Monthly System Maintenance
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Add-Ons

Enhance your managed IT plan with additional services

VoIP Phone System

Business phone system with desk phones or softphone apps, auto-attendant, voicemail-to-email, and call routing.

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Advanced Spam Filtering

Enterprise-grade email security that blocks phishing, malware, and spam before it reaches your inbox.

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Learn More

HIPAA Compliance Services

Risk assessments, policy documentation, staff training, and ongoing compliance monitoring for healthcare practices.

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Learn More

Frequently Asked Questions

What is managed IT services?
Managed IT services means we handle all your technology needs for a fixed monthly fee. Instead of calling someone when things break (and paying by the hour), we proactively monitor your systems 24/7, prevent problems before they happen, and provide unlimited support when you need help. You get predictable IT costs and a team that actually wants to keep your systems running smoothly.
How is Netcosa different from other MSPs?
We answer the phone. That sounds simple, but it’s the number one reason clients come to us — their previous IT company stopped responding. Our average response time for critical issues is under 15 minutes. Beyond responsiveness, we specialize in industries with compliance requirements — HIPAA, SOC 2, OSHA — and we know your specific software. You get a local team that shows up, not a call center that puts you on hold.
What does HIPAA compliance actually require?
HIPAA requires healthcare organizations to implement administrative, physical, and technical safeguards to protect patient information (ePHI). This includes security risk assessments, written policies and procedures, staff training, access controls, encryption, audit logging, and business associate agreements with vendors. The Office for Civil Rights (OCR) can impose penalties up to $1.5 million per violation category. We handle the technical requirements and documentation so you can focus on patient care.
How quickly do you respond to support requests?
For managed services clients, we provide 24/7 monitoring and support. Critical issues get immediate attention. Standard requests are typically addressed within 2-4 hours during business hours. We also offer on-site support throughout the Memphis metro area when remote troubleshooting isn’t sufficient.
What’s included in your managed services pricing?
Our per-user monthly pricing includes 24/7 system monitoring, help desk support, patch management, security tools, and proactive maintenance. Pricing varies by tier and industry—regulated industries typically need additional compliance features. See our IT support pricing breakdown, or we’ll provide a custom quote based on your specific needs after a free IT assessment.
Do you require long-term contracts?
We typically work with month-to-month agreements after an initial 90-day period. We believe you should stay with us because we’re delivering value, not because you’re locked into a contract. That said, some services like backup appliances may require minimum terms due to hardware investments.
Can you help us migrate to Microsoft 365?
Absolutely. We’ve completed 18+ Microsoft 365 migrations for compliance-driven businesses. We handle email migration, SharePoint deployment, Teams configuration, and security setup. Our proven process ensures zero data loss and minimal disruption to your daily operations.
What if we already have an IT person?
Many of our clients have internal IT staff. We can work alongside your team, handling 24/7 monitoring, security, and overflow support while your IT person focuses on strategic projects and user support. This co-managed approach gives you the best of both worlds—local knowledge plus enterprise-grade tools and expertise.
How do we get started?
Contact us for a free IT assessment. We’ll review your current technology, identify risks and opportunities, and provide recommendations—with no obligation. If we’re a good fit, we’ll create a transition plan that minimizes disruption to your business.

Tired of surprise IT invoices and slow response times?

Get a free IT assessment and we’ll show you exactly what your business needs — and what it costs. Memphis practices typically save 15-20% vs. national IT franchises. No obligation, no pressure.

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