Privacy Policy
How Netcosa, a Memphis-based managed IT services provider, collects, uses, and protects your personal information when you use our website or services.
Last Updated: June 17, 2026
Netcosa (“we,” “us,” or “our”) operates the website netcosa.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our managed IT services.
- We collect only the details you provide (name, contact info, and your message) plus standard website analytics
- We never sell, rent, or trade your personal information to third parties
- You can request access to, correction of, or deletion of your data at any time
- Contact form submissions are retained for the business relationship plus 3 years; analytics data for up to 14 months
Information We Collect
Information You Provide
When you fill out a contact form, request a free IT assessment, or otherwise communicate with us, we may collect:
- Name
- Email address
- Phone number
- Company name
- Message content describing your IT needs
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Google Analytics 4 (GA4): Pages visited, session duration, device type, browser, geographic region, and traffic source. GA4 uses first-party cookies and does not collect personally identifiable information by default.
- Microsoft Clarity: Session recordings, heatmaps, click patterns, and scroll behavior. Clarity masks sensitive input fields and does not capture keystrokes in form fields.
- Google Tag Manager (GTM): Manages the loading of analytics and tracking scripts. GTM itself does not collect personal data.
Cookies
Our website uses the following types of cookies:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Google Analytics (
_ga,_ga_*) to understand how visitors use our site - Session recording cookies: Microsoft Clarity (
_clck,_clsk) to improve user experience - HubSpot cookies: (
hubspotutk,__hssc,__hstc) to manage form submissions and track returning visitors
You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Schedule and conduct IT assessments
- Send follow-up communications related to your inquiry
- Improve our website and user experience
- Analyze website traffic and usage patterns
- Comply with legal obligations
Third-Party Services
We use the following third-party services that may process your data:
- HubSpot (CRM): Stores contact form submissions and manages customer communications. HubSpot’s privacy policy: https://legal.hubspot.com/privacy-policy
- Google Analytics: Collects anonymized website usage data. Google’s privacy policy: https://policies.google.com/privacy
- Microsoft Clarity: Records anonymized session data for UX analysis. Microsoft’s privacy statement: https://privacy.microsoft.com/privacystatement
- Cloudflare: Hosts our website and provides security services. Cloudflare’s privacy policy: https://www.cloudflare.com/privacypolicy/
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
- Contact form submissions: Retained in HubSpot for the duration of our business relationship plus 3 years
- Analytics data: Google Analytics retains data for 14 months. Clarity retains session data for 30 days.
- Website logs: Cloudflare retains access logs for up to 72 hours
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Opt out of analytics tracking by using browser privacy settings or installing the Google Analytics opt-out browser add-on
California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information.
Have questions about our privacy practices, or want to exercise any of these rights? Email us at [email protected] and we’ll respond promptly.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure hosting infrastructure, and access controls. However, no method of transmission over the internet is completely secure.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or your personal data, reach out through our contact page or directly:
- Email: [email protected]
- Phone: (901) 306-7575
- Location: 2277 West St, Germantown, TN 38138
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